Short Balkan Tour Vk

Draft — legal review required. Cancellation & Refund Cancellation & Refund

INFORMATION:

- Participating guests are required to have a Multi-Entry Schengen visa valid throughout the tour duration. (Green Passport holders are exempt from the visa.)
- Having Euros is sufficient for shopping and spending in all countries included in the program during the tour. The Guide will assist with currency exchange in regions where local currency is used.
- Comfortable walking shoes or sneakers should be preferred during the trip. It is useful to have a cardigan or similar clothing with you for the evening.
- In our weekly tours, a daily rotation (seat change) practice is applied in seating arrangements, and fixed or front seat guarantees are not given. Seat changes are organized by the tour guide.
- There is a compulsory minimum stay of 1 day to bring goods (alcohol - tobacco, etc.) into Turkey when returning from abroad.
- Free shop shopping limit when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic beverages (excluding alcoholic beverages containing more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic beverages (including alcoholic beverages containing less than 22% alcohol, wine, and champagne), Perfume: 600 ml, Makeup or Skin Care Products: 5 pieces, Chocolate and Confectionery: 2 kg, Coffee: 1 kg, Tea: 1 kg
- Tour guides may make changes to the program flow depending on weather and road conditions, provided that all places mentioned in the program are shown.
- Guests who register for the tour have the right to free cancellation up to 30 days before. If there are less than 30 days left to the tour date, 0 penalty, and if there are 20 days or less left, 0 penalty is applied. Hospital reports obtained from authorities in Turkey presented along with the participant's cancellation request, workplace permission documents, etc., are unfortunately not accepted for the cancellation of hotels where they will stay outside Turkey and services to be received.
-Our tour program is organized with a minimum participation condition of 25 people. If sufficient participation for the trip cannot be achieved, the last cancellation notification date is 20 days before the tour departure. The tour canceled due to insufficient participation will be notified by Emc Tur.
-In cases where only category information is given in the tour program without specifying names and/or there are options for the same destination, the hotel(s) will be notified by Emc Tur 2 Days before the trip departure.
-During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels located at distances greater than the specified km may be used. In such a case, information will be provided by Emc Tur 15 days before the tour departure date.
- Triple rooms can be provided subject to hotel availability, and in such rooms, the bed allocated to the 3rd person is smaller than standard beds. Triple rooms consist of 1 double bed + 1 extra bed. Since extra beds consist of folding and coach beds, the 3rd person and/or child participants in the tour are deemed to have accepted the crowding and bed type that may occur in the rooms. Child discounts are valid for a single child staying with 2 adults – fitting the age group.
-Breakfasts included in the tour package are offered in accordance with the breakfast culture of the country visited and generally with a limited menu consisting of butter, jam, bread, tea, or coffee called continental breakfast, and can be served in a separate hall allocated to the group.
-Panoramic city tours included in the tour package are tours organized for the general introduction of cities, made panoramically from inside the vehicle with guide narration, not exceeding 2-3 hours and not including museum and archaeological site entrances. Emc Tur is not responsible if panoramic tours, including other tours specified in the program, cannot take place on the day and time corresponding to the tour because local authorities do not allow visiting or entering, or due to closed roads because of any event, or when weather conditions make it impossible to perform the tour. Some tours can be done on foot or by public transport where possible on closed roads or points where vehicle entry is not allowed.
- Waiting times at border gates passed by road during travel may exceed standards, and Emc Tur cannot be held responsible for negativities caused by these waiting times.
- Extra tours are organized by the local Emc Tur from which we receive service, with a minimum participation requirement of 20 people. If sufficient numbers cannot be reached, excursions cannot be made or extra excursion prices, content, and the vehicle to be used vary according to the number of participants. In addition, the days and hours of the tours can be changed by the guide according to the open/closed status of museums and archaeological sites in the places to be visited and weather conditions.
- Extra tours are optional and not mandatory. Passengers who do not want to participate in extra tours organized during the tour are deemed to have accepted to wait at a suitable rest facility on the way. These passengers are dropped off at the roadside rest facility before the extra tour starts and are picked up from the point where they were dropped off after the tour is completed.
- Check-in and boarding procedures for people participating in tours with flights are personal transactions and must be done by the guest at the relevant airline counters at the airports before the flight or on-line from the websites of the airline companies.
- Emc Tur is not responsible for the failure to perform the flight of persons who do not ready themselves at the specified airport at the times notified by Emc Tur, who do not complete check-in and boarding procedures on time, who complete check-in and boarding procedures on time but do not board the plane. All expenses that will arise for new round-trip plane tickets and transfers in the region to be visited necessary for people who missed the plane to join the tour belong to them.
- Emc Tur is an intermediary institution between the airline and the passenger and is subject to the September 28, 1955 Hague Protocol. There may be a delay risk in scheduled and special flights, or hours may change before the existing trip and flight. Emc Tur is obliged to report these changes as soon as possible. The passenger has purchased the trip accepting the risk of schedule changes. Children between the ages of 0-2 do not pay airport tax and airport service fees.
-Vehicle Types Used in Our Tours are classified according to the Number of Persons as follows. The vehicle types below are assigned according to the number of people in each tour.
Buses: (Used for 25 - 46 Number of Persons) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for 17 - 24 Number of Persons) *Isuzu Turkuaz , *Otokar Mega
Minibuses: (Used for up to 16 Number of Persons) *Vw Volt , *Mercedes Sprinter
-All guests are deemed to have realized the sale of the tour by accepting the items stated above.

Cancellation Conditions

1- Payments

1/a- The entire reservation fee must be paid to the Agency during registration. In case the specified payments are not made within the mentioned periods, the reservation(s) made will be canceled and 50% (fifty percent) of the total reservation fee will be invoiced to the consumer as withdrawal compensation.

1/b- The consumer who purchases a discounted service (makes a reservation) is obliged to pay the entire total amount during registration.

1/c- In early reservations and campaign reservations, the entire reservation fee must be paid during the reservation. The withdrawal compensation is the same as article I/A.

2 - Cancellation & Transfer

Despite showing all due diligence, the agency may cancel or postpone the trip due to reasons that prevent the start or continuation of the trip; such as the failure to form definitive registrations up to the required passenger number, the hotel going into short-stay or the hotel not accepting reservations for certain reasons, and/or adverse weather conditions, road obstacles, strikes, terrorism, fog, possibility of war, economic and administrative crises, unforeseeable technical issues, and all force majeure events. In this case, the consumer has no right to compensation.

2/a- When the consumer requests cancellation up to 30 days before the start of the service, the entire amount they paid is refunded to them.

2/b- The consumer accepts and undertakes to pay the agency 35% of the total reservation fee if they cancel the contract 30 (thirty)-15 (fifteen) days before the start of the service-accommodation, 50% of the total reservation fee if they cancel the contract 15 (fifteen)-7 (seven) days before, and the entire amount if there is less than 7 (seven) days left. Date changes made by the consumer are considered cancellation.

2/c- If the consumer wants to cancel the Early Reservation Discounted Product they purchased during the discounted sales period for any reason, if they have not taken out cancellation insurance, they accept and undertake to pay the entire trip cost to otelegidelim.com.

2/d- The written submission of illnesses or deaths of the consumer or their first-degree relatives that prevent their routine occupation for 10 (ten) days, obtained from a fully equipped state hospital with an official committee report before the start of the service, is an exception to the cancellation/transfer articles.

2/e- The consumer can transfer their reservation to the person they want up to exactly 7 (seven) days before the start of the service. The transferee is jointly and severally liable with the transferor for the balance and all expenses arising from the transfer. The consumer is obliged to submit all cancellation/transfer requests in writing to the agency before the start of the service.

2/f- In the event that the consumer does not notify in writing that they will participate in the service-accommodation whose start they missed; the agency has the right to cancel all reservations and services made on behalf of the consumer 24 (twenty-four) hours later. In such cancellations, no fee refund is made to the consumer.

2/g- The agency may cancel the reservations it has announced or taken records of, partially or entirely, before the start of the service, provided that it notifies the Consumer in cases it deems necessary. At the same time or during the service-accommodation, the agency can change the hotel names within the scope of the service, transportation vehicles and their departure places, and the order of visits of the places specified in the program and shown as places to be visited. If the consumer does not accept these changes and cancellations for justified reasons, they have the right to cancel their reservation and get a refund for the unconsumed service fees.

2/h- If the consumer wants to make a date change for any reason in the discounted early reservation product they purchased during the discounted sales period, they accept that the reservation change will be made without discount over the list prices valid on the date they made the request.

2/i- If the consumer abandons the tour they started on the grounds that the service is defective, they must notify the Travel Agency authorized person and the hotel they stay at in writing with the reasons. Otherwise, the consumer is not considered to have abandoned the tour and is deemed to have received and used the service.

2/j- The consumer using the tour program they purchased until the end despite complaining eliminates their rights to compensation such as replacement service and fee refund regarding the issues they complained about.

3- General Provisions

3/a- All kinds of responsibility regarding luggage and its contents belong to the luggage owner. The consumer is obliged to comply with the laws and customs to which the vehicle they will travel in and the facility they will stay in are subject.

3/b- In cases of luggage loss or damage originating from the gross negligence of transportation service providers; if the consumer has a loss or damage REPORT drawn up by the provider, 1/2 of the portion of the total cost of the trip corresponding to transportation, regardless of the material and moral value and other qualifications and characteristics of the items inside the luggage, is paid by the agency to the consumer who is the owner of the goods as material and moral compensation for the lost goods and suitcase. The agency is responsible for any loss, damage, and theft of goods received by being declared in writing with their values, up to a maximum of the total reservation amount's transportation cost. In addition, in case of luggage or property loss or damage experienced during the accommodation service or on the day of check-out, the consumer is required to have a loss or damage REPORT drawn up; moreover, the agency does not bear any responsibility to make any payment in such losses or damages.

3/c- VISA PROCEDURES AND SERVICES are not included in the purchased services - accommodation amounts.

3/d- The agency is responsible for reasons other than force majeure occurring after the start of the committed service, reasons for which the consumer is responsible, and reasons arising from the personal responsibilities of 3rd parties. In cases within the responsibility of the agency, it can compensate changes against the consumer in the form of a fee or service refund to the Consumer in accordance with the provisions of the TÜRSAB Kütahya Schedule, or it can also compensate by way of additional and/or alternative arrangements given to the Consumer during the service that are not included in the price. In addition, it can also be compensated by giving additional discounts from another trip of the Consumer at the rate/amount that the Agency will offer. The consumption or use of additional, substitute services or additional discounts by the Consumer eliminates the Consumer's rights to a refund and compensation.

3/e- The consumer accepts that they will comply with the rules notified by the guide, facility, agency, and transportation vehicle authorities regarding the purchased service; and respect the life, property, and peace of 3rd parties, otherwise, they will not be able to receive the service for a justified reason and do not have the right to a refund.

3/f- If the consumer terminates the reservation on the grounds that the performed service is defective, they must notify the agency authorized person and the hotel they are staying at in writing of the reasons for termination. Otherwise, they are considered to have received and used the service.

3/g- It is the duty of the well-intentioned consumer to cooperate and act carefully by notifying the agency in writing of the issues they complain about during the performance of the service.

3/h- Consumer(s) who do not have a signature in the contract but participate in the service subject to the contract are deemed to have accepted and undertaken the contract provisions by reading and signing this contract by the consumer(s) they assigned to register on their behalf. The contract, voucher, and receipt sent by the Agency to the consumer's fax, mail, etc. contact addresses will be signed by the consumer and sent back to the agency. If not sent within 24 hours, they are deemed to have accepted and undertaken the provisions of this contract. For the cancellation insurance to be valid, this contract must be signed by the consumer and sent to the agency.

3/i- In accordance with Article 12 of Law No. 1618; if a package tour service is purchased, the situations where the package tour cannot be provided partially or at all are secured by insurance. The scope of coverage is up to the package tour price.

3/j- If the consumer wishes, before the package tour and/or accommodation service starts; they can insure return expenses to the departure point in case of accident and illness, and damages arising from all kinds of accidents, as well as treatment expenses.

3/k- In calculating the compensation to be paid in cases where the Agency partially or completely fails to comply with the contract, the articles of the TURSAB MARMARİS SCHEDULE shall apply.

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