Visa-Free Balkan Tale Tour by Plane (Extra Tours Included) Skopje Departure - Skopje Return 2026 Season

INFORMATION ,
- During the tour, having Euros is sufficient for shopping and expenses in all countries included in the program. In regions where local currency is used, the guide will assist with currency exchange.
- Comfortable walking shoes or sneakers should be preferred throughout the trip. It is advisable to have a cardigan or similar garment for the evenings.
- In our weekly tours, a rotation (seat change) system is applied for daily seating arrangements; fixed seat or front seat guarantees are not provided. Seat changes are organized by the tour guide.
- There is a mandatory minimum stay of 1 day to bring goods (alcohol, cigarettes, etc.) when entering Turkey from abroad.
- Free shop shopping limits when entering Turkey from abroad: Cigarettes: 3 cartons, Alcoholic Beverages: 1 liter of alcoholic beverages (excluding alcoholic beverages containing more than 22% alcohol, wine, and champagne), Alcoholic Beverages: 2 liters of alcoholic beverages (including alcoholic beverages containing less than 22% alcohol, wine, and champagne), Perfume: 600 ml, Makeup or Skincare Products: 5 pieces, Chocolate and Confectionery: 2 kg, Coffee: 1 kg, Tea: 1 kg
- Depending on weather and road conditions, guides may make changes to the program flow, provided that all places mentioned in the program are visited.
- Guests who register for the tour have the right to cancel free of charge up to 30 days before the departure. In case of less than 30 days remaining until the tour date, a 30% penalty is applied; if 20 days or less remain, a 100% penalty is applied. Hospital reports, workplace leave documents, etc., obtained from authorities in Turkey and presented with the participant's cancellation request are unfortunately not accepted for the cancellation of hotels and services to be received outside of Turkey.
- Our tour program is organized with a minimum participation requirement of 25 people. If sufficient participation is not achieved for the trip, the final cancellation notification date is 20 days before the tour departure. The tour canceled due to insufficient participation will be notified by EMC Tur.

- In cases where the hotel name is not specified in the tour program and only category information is provided and/or there are options for the same destination, the hotel(s) will be notified by EMC Tur 2 days before the trip departure.
- During periods such as fairs, congresses, concerts, events, sports tournaments, etc., hotels may be used at distances greater than those specified. In such a case, information will be provided by EMC Tur 15 days before the tour departure date.
- Triple rooms can be provided based on hotel availability, and the bed allocated to the 3rd person in such rooms is smaller than standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Since extra beds consist of beds known as coach beds, the 3rd person and/or child tour participants are deemed to have accepted the potential crowding and bed type in the rooms. Child discounts are valid for a single child staying with 2 adults who fits the age group.

- Breakfasts included in the tour program are served in accordance with the breakfast culture of the country visited and are generally presented as a limited menu consisting of butter, jam, bread, tea, or coffee, often referred to as a continental breakfast, and may be served in a separate hall allocated for groups.
- Panoramic city tours included in the tour package are tours lasting a maximum of 2-3 hours, organized for a general introduction to the cities, conducted panoramically with guide narration from inside the vehicle, and do not include museum or archaeological site entrances. EMC Tur is not responsible for the non-realization of panoramic tours, including other tours mentioned in the program, if they cannot be conducted due to local authorities not allowing visits/entry on the day and time of the tour, road closures due to any event, or if the tour becomes impossible due to weather conditions. Some tours may be conducted via public transport or on foot where possible due to road closures or points where vehicle entry is not allowed.
- During the trip, waiting times at customs gates crossed by road may exceed standards; EMC Tur cannot be held responsible for any negative situations arising from these waiting times.
- Extra tours are organized by the local EMC Tur service provider with a minimum participation requirement of 20 people. If the sufficient number is not reached, the excursions cannot be held, or extra excursion prices, content, and vehicles used may vary depending on the number of participants. Additionally, the days and times of the tours may be changed by the guide depending on the open/closed status of museums and archaeological sites to be visited and weather conditions.
- Extra tours are optional and not mandatory. Passengers who do not wish to participate in extra tours organized during the tour are deemed to have accepted to wait at a suitable rest area on the route. These passengers are dropped off at a roadside rest area before the extra tour begins and are picked up from the point where they were dropped off after the tour is completed.
- Check-in and boarding procedures for those participating in tours by plane are personal procedures and must be performed by the guest at the relevant airline counters at the airports or online on the airline companies' websites before the flight.
- EMC Tur is not responsible for individuals who do not show up at the specified airport at the times notified by EMC Tur for tour participation, who do not complete check-in and boarding procedures on time, or who complete them on time but do not board the plane. All costs arising from new round-trip flight tickets and transfers in the region to be visited, which will be necessary for those who miss the flight to join the tour, belong to them.
- EMC Tur is an intermediary institution between the airline and the passenger and is subject to the 28.09.1955 Hague Protocol. There may be a risk of delay in scheduled and private flights, or times may change before the existing trip and flight. EMC Tur is obliged to notify these changes as soon as possible. The passenger has purchased the trip by accepting the risk of time changes. Children between 0-2 years old do not pay airport tax and airport service fees.
- Vehicle types used in our tours are classified according to the number of people as follows. The vehicle types below are assigned according to the number of people in each of our tours.
Buses: (Used for 25 - 46 people) *Mercedes Travego/Tourismo *NEOPLAN Cityliner/Tourliner -*Temsa Safir/Maraton *Man Fortuna
Midibuses: (Used for 17 - 24 people) *Isuzu Turkuaz , *Otokar Mega
Minibuses: (Used for up to 16 people) *Vw Volt , *Mercedes Sprinter
- All guests are deemed to have accepted the sale of the tour by accepting the above-mentioned items.

Visa

Cancellation Conditions

1- Payments

1/a- The entire reservation amount must be paid to the Agency during registration. If the specified payments are not made within the mentioned periods, the reservation(s) made will be canceled, and 50% (fifty percent) of the total reservation amount will be invoiced to the consumer as a withdrawal indemnity.

1/b- The consumer who purchases (makes a reservation for) discounted services is obliged to pay the entire total amount during registration.

1/c- For early booking and promotional reservations, the entire reservation amount must be paid during the reservation. The withdrawal indemnity is the same as in article I/A.

2 - Cancellation & Transfer

The Agency may cancel or postpone the trip due to reasons that prevent the start or continuation of the trip, despite having shown all necessary care; such as the failure to form a definite registration for the required number of passengers, the hotel falling into 'short' status or the hotel not accepting reservations for certain reasons, and/or adverse weather conditions, road blocks, strikes, terrorism, fog, possibility of war, economic and administrative crises, unforeseeable technical issues, and all force majeure events. In this case, the consumer has no right to compensation.

2/a- When the consumer requests cancellation up to 30 days before the start of the service, the entire amount paid is refunded to them.

2/b- If the consumer cancels the contract 30 (thirty) to 15 (fifteen) days before the start of the service/accommodation, they accept and undertake to pay 35 (thirty-five) percent of the total reservation amount to the agency; if they cancel the contract 15 (fifteen) to 7 (seven) days before, they accept and undertake to pay 50 (fifty) percent of the total reservation amount; and if less than 7 (seven) days remain, they accept and undertake to pay the entire amount. Date changes made by the consumer are considered as cancellation.

2/c- If the consumer wishes to cancel the Early Booking Discounted Product purchased during the discounted sales period for any reason, they accept and undertake to pay the entire trip cost to otelegidelim.com if they have not purchased cancellation insurance.

2/d- The illness or death of the consumer or their first-degree relatives that prevents their 10 (ten) days of habitual occupation, proven by an official board report obtained from a full-fledged state hospital and submitted in writing before the start of the service, is an exception to the cancellation/transfer articles.

2/e- The consumer may transfer their reservation to the person they wish up to exactly 7 (seven) days before the start of the service. The transferee is responsible together with the transferor for the balance and all costs arising from the transfer. The consumer is obliged to submit all cancellation/transfer requests to the agency in writing before the start of the service.

2/f- In case the consumer does not notify in writing that they will participate in the service/accommodation whose start they missed; the agency has the right to cancel all reservations and services made on behalf of the consumer after 24 (twenty-four) hours. In such cancellations, no refund is made to the consumer.

2/g- The agency may partially or completely cancel the reservations it has announced or registered, provided that it notifies the consumer in cases it deems necessary. Within the same period or during the service/accommodation, the agency may change the names of the hotels within the scope of the service, transportation vehicles and their departure points, and the order of visits to places indicated as places to be visited in the program. If the consumer does not accept these changes and cancellations for justified reasons, they have the right to cancel their reservation and receive a refund for the unconsumed service fees.

2/h- If the consumer wishes to make a date change on the discounted early booking product purchased during the discounted sales period for any reason, they accept that the reservation change will be made without discount over the list prices valid on the date of the request.

2/ı- If the consumer leaves the tour they have started on the grounds that the service is defective, they must notify the Travel Agency representative and the hotel where they are staying in writing with the reasons. Otherwise, the consumer is not considered to have left the tour and is deemed to have received and used the service.

2/j- The consumer's use of the purchased tour program until the end despite complaining about it eliminates compensation rights such as substitute service and price refund regarding the issues they complained about.

3- General Provisions

3/a- All responsibility regarding luggage and its contents belongs to the luggage owner. The consumer is obliged to comply with the laws and customs to which the vehicle they will travel in and the facility they will stay in are subject.

3/b- In case of luggage loss or damage caused by the gross negligence of transportation service providers; if the consumer has a loss or damage REPORT drawn up by the provider, 1/2 of the portion corresponding to transportation within the total cost of the trip is paid by the agency to the consumer who owns the goods as material and moral compensation for the lost goods and suitcase, regardless of the material and moral value and other characteristics of the items inside the luggage. The agency is responsible for all kinds of loss, damage, and theft of items delivered to it by being declared in writing with their values, up to a maximum of the total reservation amount for transportation. Additionally, in case of luggage or item loss or damage during accommodation service or on the day of departure, the consumer must have a loss or damage REPORT drawn up; furthermore, the agency bears no responsibility for making any payment for such losses or damages.

3/c- VISA PROCEDURES and SERVICES are not included in the purchased services/accommodation amounts.

3/d- The agency is responsible for reasons other than force majeure, situations for which the consumer is responsible, and situations arising from the personal responsibilities of 3rd parties that occur after the start of the committed service. In cases within the agency's responsibility, it may compensate for changes against the consumer in the form of a refund of price or service in accordance with the provisions of the TÜRSAB Kütahya Schedule, and may also resort to compensation with additional and/or alternative arrangements that are not included in the price and provided to the consumer during the service. It can also be compensated by giving additional discounts at the rate/amount the Agency will offer from another trip of the Consumer. The fact that additional, substitute services or additional discounts have been received, used, or consumed by the Consumer eliminates the Consumer's rights to price refund and compensation.

3/e- The consumer accepts that they will comply with the rules notified by the guide, facility, agency, and transportation vehicle authorities regarding the purchased service; that they will respect the life, property, and peace of 3rd parties, otherwise they will not be able to receive the service for a justified reason and will not have the right to a refund.

3/f- If the consumer terminates the reservation on the grounds that the service provided is defective, they must notify the agency representative and the hotel where they are staying of the reasons for termination in writing. Otherwise, they are deemed to have received and used the service.

3/g- It is the duty of the good-faith consumer to cooperate and act carefully by notifying the agency in writing of the issues they complain about during the performance of the service.

3/h- Consumer(s) who do not have a signature on the contract but participate in the service subject to the contract are deemed to have accepted and undertaken the contract provisions with the reading and signing of this contract by the consumer(s) they have assigned to register on their behalf. The contract, voucher, and receipt sent by the agency to the consumer's fax, email, etc. contact addresses will be signed by the consumer and sent back to the agency. In case it is not sent within 24 hours, they are deemed to have accepted and undertaken the provisions of this contract. For the cancellation insurance to be valid, this contract must be signed by the consumer and sent to the agency.

3/ı- In accordance with Article 12 of Law No. 1618; if a package tour service is purchased, cases where the package tour cannot be provided partially or at all are covered by insurance. The scope of coverage is up to the package tour price.

3/j- If the consumer wishes, before the package tour and/or accommodation service begins; they can insure the return costs to the departure point in case of accident and illness, as well as damages arising from all kinds of accidents and treatment expenses.

3/k- In the calculation of the compensation to be paid in cases where the agency partially or completely fails to comply with the contract, the articles of the TURSAB MARMARIS SCHEDULE are applied.

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